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Ashley Gray and 
Martin Paterson are now friends 8 years ago
Debi Lovell and 
Steve Carter are now friends 8 years ago
Debi Lovell and Simon Tai are now friends 8 years ago
Ashley Gray posted an update in the group 
Think Tank 8 years ago
Really looking forward to catching up with everybody next week! So much exciting stuff going on!
Debi Lovell and flatcoder are now friends 8 years ago
Debi Lovell and Jolanta Leathley are now friends 8 years, 1 month ago
Ashley Gray posted an update 8 years, 1 month ago
Had a great meeting today with Matt Jones (head of vet partnerships at Guildford vet school). Love the model of training they have there – far better suited to training/ preparing gp vets of the future. They are keen to place vet students on intramural studies into vetsure practices. Practice leaders get trained on how to coach and receive…[Read more]
Ashley Gray posted an update 8 years, 2 months ago
I’m wanting to start a conversation about the companies who have started selling software to vets to enable them to obtain/track consent from veterinary clients to make sure they are still happy to receive reminders etc. GDPR makes it clear that new clients have to proactively opt-in to such services moving forwards. But it is less clear about…[Read more]
Thanks @paul-walden and @dougalexander. GDPR interpretation varies considerably. I know plenty of practices are applying it to the letter whereas others are taking a more ‘wait and see’ approach. Can I ask anybody who is seeking consent from existing customers about their rationale?
I was told by a solicitor dealing in this area that you do not need explicit consent from any client to send them reminders or even marketing materials provided they are directly related to their animal. There has to be a way for clients to opt-out if they request it, but otherwise consent is implicit for any client, existing or new, if they…[Read more]
Thanks Peter. This one will go on and on and I am sure the ico will feel their way for a while. But I hope that common sense prevails as per the advice you have received.
Common sense? You’re optimistic! By the way, hope I’m forgiven for ‘popcorngate’ at LVS..
Debi Lovell and angelawilkin are now friends 8 years, 2 months ago
Sarah Kick posted an update 8 years, 2 months ago
Quick question! Do you currently charge an admin fee to process insurance claims? If yes, how much and do you put the same fee on Vetsure claims? A couple of practices I have met with recently are considering introducing a fee and were interested to find out what other practices were doing. Many thanks in advance!
Thanks Tim.
We don’t for processing an insurance claim . We do if it’s a direct claim and charge £18 for this ( direct claim fee waived if vetsure) We only do direct claims for a handful of companies .
Thanks Simon
Thanks Amy.
That’s great, thanks Paul.
Sarah Kick posted an update 8 years, 3 months ago
Looking for a new grad to join your team this summer? We have final year students looking for places! I spent the day at Bristol Vet School last Friday speaking to final year students at the careers fair. A really informative day and we have lots of ideas for developing the graduate friendly practice scheme over the coming months. If you are…[Read more]
We also are planning to speak at a student lecture at Liverpool university about our Graduate Friendly Practices at the back end of this year, so we are definitely getting the word out! 😀
Debi Lovell posted an update 8 years, 3 months ago
First e-claim received last night from Newnham Court ….Excellent 👍was that our lovely Gower @spark? Well Done
Fantastic news, thanks again @gowernewnhamvets-com…& thank you @emily-fisher 😁
😁
Ashley Gray posted an update 8 years, 3 months ago
I had a great time at SPVS/VMG congress this weekend. Was inspiring to talk to so many vets either successfully buying into practices or starting afresh. Including vets who had been previously promised partnerships but blown out when corporate offers emerge. Out of great setbacks come fresh opportunities!
Sarah Kick posted an update 8 years, 3 months ago
Possible break through in Alabama Rot research/treatment – please do have a read especially if any cases present at your practice in the next few months. Dr Fiona MacDonald is looking for swabs of suspected Alabama Rot ulcers BEFORE they are cleaned as well as blood samples from dogs who have recovered from the illness.…[Read more]
https://www.fish-treatment.co.uk/ this is a better website to use to for Fiona’s contact details!
https://www.fish-treatment.co.uk/
Thank you for sharing Sarah!
Ashley Gray posted an update 8 years, 3 months ago
One of my team shared this article recently. Hopefully not trying to tell me something??? J
https://www.linkedin.com/pulse/how-bad-leaders-ruin-culture-without-even-knowing-john-eades-1
Great short piece soooo applicable to Vet practice.
Ashley Gray and Peter Stotesbury are now friends 8 years, 4 months ago
Debi Lovell posted an update 8 years, 4 months ago
Hi All, just a little bit of information re; e-claims, in case anyone is in doubt of how quickly we process. A claim was submitted by Wigmore Vets this morning @ 9.03am, signed by the PH @ 9.05am & paid by 9.15am. I mean I’m not one to brag…………….but that is fast!!
They jolly well are!
Ashley Gray posted an update 8 years, 5 months ago
As xmas approaches, the season offers a great opportunity to thank your colleagues and team. Yet survey after survey reveal that vets are notoriously bad at doing this. Whether you are a boss or employee in practice, share your thoughts on the best ways to show appreciation and drive motivation. What has worked, what does not?
It was a fab idea!
I love that idea. Do you have a list of the prizes you used as some inspiration?
Ashley Gray posted an update 8 years, 6 months ago
Another health plan question: do you think that schemes that operate on an annual basis and renew each year are better or worse than those that just keep collecting money on a rolling basis?
Thanks Doug. I can certainly see the advantage in a rolling scheme – you do have to remember to occasionally put your prices up though!
We do a rolling fee and that seems to work well. We felt that if we renewed each year it would be a prompt for cancellations and become another administration overhead.
Thanks @kevindamoryvets-co-uk
Ashley Gray posted an update 8 years, 6 months ago
Looking forward to hooking up with Vetsure steering committee tomorrow. If any members have any issues to add to the agenda let us know. @paul-walden @paul-calway @martin-paterson @doug-alexander @steve-carter @simon-tai @stewart-halperin
