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Ashley Gray posted an update 7 years, 6 months ago
Pleased to announce that we will be launching our Pet Health Plans to our first practices in the next couple of weeks! The ONLY provider offering customers health plans and pet insurance in one place. All health plan members will be rewarded with discounts to their pet insurance – and this is just the starting point in our strategy aimed at…[Read more]
Ashley Gray posted an update 7 years, 7 months ago
Looking forward to a day with the steering committee today. We are meeting with various accountants and management consultants in the heart of London City to explore ‘Alternative Business Models’ including ways to help staff members buy into the practice, staff ownership models (like John Lewis) and alternative succession planning. Should be an…[Read more]
Amazing day yesterday. Group heard some very compelling arguments for NOT selling your practice right now. And some great structuring ideas for driving succession from within. Even heard about employee ownership models that have started to appear in the vet world (John Lewis type models). We will be gathering ideas to present back to you ASAP!!!!
That is so refreshing to hear,
I’m looking forward to hearing about it.
Thanks @terry-girling-2. We are aiming to put some presentations on the hub and having a meeting at LVS in the first instance. Talk soon.
Debi Lovell posted an update 7 years, 9 months ago
I’d just like to say a HUGE Congratulations to @gowernewnhamvets-com for his promotion to Deputy Customer Services Manager, Well Done Gower. Excellent decision @spark
Debi Lovell posted an update 7 years, 11 months ago
All set up for business @ ASVPNI in Northern Ireland, some good contacts made so far with @keith-watson
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Debi Lovell posted an update 7 years, 11 months ago
Hi Everyone, all set up at Surrey University Graduate Fair, awaiting my comrades @steve-carter & @sarah-kick to come and chat to all these lovely students 😁
Jolanta Leathley and Martin Paterson are now friends 7 years, 11 months ago
Ashley Gray and Martin Paterson are now friends 7 years, 11 months ago
Debi Lovell and 
Steve Carter are now friends 7 years, 11 months ago
Debi Lovell and Simon Tai are now friends 7 years, 11 months ago
Ashley Gray posted an update in the group 
Think Tank 7 years, 11 months ago
Really looking forward to catching up with everybody next week! So much exciting stuff going on!
Debi Lovell and flatcoder are now friends 7 years, 11 months ago
Debi Lovell and Jolanta Leathley are now friends 8 years ago
Ashley Gray posted an update 8 years ago
Had a great meeting today with Matt Jones (head of vet partnerships at Guildford vet school). Love the model of training they have there – far better suited to training/ preparing gp vets of the future. They are keen to place vet students on intramural studies into vetsure practices. Practice leaders get trained on how to coach and receive…[Read more]
Ashley Gray posted an update 8 years, 1 month ago
I’m wanting to start a conversation about the companies who have started selling software to vets to enable them to obtain/track consent from veterinary clients to make sure they are still happy to receive reminders etc. GDPR makes it clear that new clients have to proactively opt-in to such services moving forwards. But it is less clear about…[Read more]
Thanks @paul-walden and @dougalexander. GDPR interpretation varies considerably. I know plenty of practices are applying it to the letter whereas others are taking a more ‘wait and see’ approach. Can I ask anybody who is seeking consent from existing customers about their rationale?
I was told by a solicitor dealing in this area that you do not need explicit consent from any client to send them reminders or even marketing materials provided they are directly related to their animal. There has to be a way for clients to opt-out if they request it, but otherwise consent is implicit for any client, existing or new, if they…[Read more]
Thanks Peter. This one will go on and on and I am sure the ico will feel their way for a while. But I hope that common sense prevails as per the advice you have received.
Common sense? You’re optimistic! By the way, hope I’m forgiven for ‘popcorngate’ at LVS..
Debi Lovell and angelawilkin are now friends 8 years, 1 month ago
Sarah Kick posted an update 8 years, 2 months ago
Quick question! Do you currently charge an admin fee to process insurance claims? If yes, how much and do you put the same fee on Vetsure claims? A couple of practices I have met with recently are considering introducing a fee and were interested to find out what other practices were doing. Many thanks in advance!
Thanks Tim.
We don’t for processing an insurance claim . We do if it’s a direct claim and charge £18 for this ( direct claim fee waived if vetsure) We only do direct claims for a handful of companies .
Thanks Simon
Thanks Amy.
That’s great, thanks Paul.
Sarah Kick posted an update 8 years, 2 months ago
Looking for a new grad to join your team this summer? We have final year students looking for places! I spent the day at Bristol Vet School last Friday speaking to final year students at the careers fair. A really informative day and we have lots of ideas for developing the graduate friendly practice scheme over the coming months. If you are…[Read more]
We also are planning to speak at a student lecture at Liverpool university about our Graduate Friendly Practices at the back end of this year, so we are definitely getting the word out! 😀
Debi Lovell posted an update 8 years, 2 months ago
First e-claim received last night from Newnham Court ….Excellent 👍was that our lovely Gower @spark? Well Done
Fantastic news, thanks again @gowernewnhamvets-com…& thank you @emily-fisher 😁
😁
Ashley Gray posted an update 8 years, 2 months ago
I had a great time at SPVS/VMG congress this weekend. Was inspiring to talk to so many vets either successfully buying into practices or starting afresh. Including vets who had been previously promised partnerships but blown out when corporate offers emerge. Out of great setbacks come fresh opportunities!
Sarah Kick posted an update 8 years, 3 months ago
Possible break through in Alabama Rot research/treatment – please do have a read especially if any cases present at your practice in the next few months. Dr Fiona MacDonald is looking for swabs of suspected Alabama Rot ulcers BEFORE they are cleaned as well as blood samples from dogs who have recovered from the illness.…[Read more]
https://www.fish-treatment.co.uk/ this is a better website to use to for Fiona’s contact details!
https://www.fish-treatment.co.uk/
Thank you for sharing Sarah!
Great news, look forward to hearing all about it