We’re hosting a seminar this evening at Bristol Vet School, in partnership with Veterinary Client Mediation Services, about client complaints and handling the more difficult/challenging situations in practice with clients. I’m looking forward to what I hope will be an informative and insightful session. We’ll be using these talks to raise the…[Read more]

Hi all, Sarah Kick, Miranda Davis and myself will be at BEVA in Birmingham next week. Do come along to our stand E2 if you are attending to say hello!!

We’ve sent an important email message to all buying group members about the NVS supply issues. If you’ve not received the email, please contact your relationship manager.

Many thanks

Sarah

With the change in regulations on remote prescribing soon upon us, there seems to be a lot of confusion out there on the new rules. A quick reminder about another document Vicki from Scott Vets shared, this is to help her team understand the new guidelines and how they should respond to questions from clients. We hope you might find it helpful.…[Read more]

I always get a shocked reaction when I ask the question, ‘How much did pet insurers pay out in claims in 2021?’ during practice training sessions A: a staggering £872m! Have a look at this article, resent stats show it has topped £1bn in 2022! https://mrcvs.co.uk/en/news/22637/

I am heading to BVA live on Thursday. if anybody is going and wants to meet up for a coffee please give me a shout. 07702 163501

Wishing @ashley-gray and our senior claims administrator, Amey, the best of luck today as they present to the judging panel of the British Insurance Awards! Our fab team are finalists in the Customer Care category. Ashley and Amey are presenting why we’d be worthy winners! Results due early July…. 🍀

Sustainability and greener ways of doing business is a top priority for many organisations. We want to help our members access the latest information and solutions to help you achieve this. Is anyone registered with Vet Sustain? Has anyone used the carbon calculator they launched at LVS 2022? Would love your feedback on the tool if you have used…[Read more]

Just received some lovely feedback about our new fact sheets for children, that explain in child friendly terms about the illness their pet has been diagnosed with. The practice have said they will be really helpful to share with clients. Find our Epilepsy fact sheet in the RESOURCES tile on the hub!

What nurse clinics are you running regularly and which are the most popular? One of my practices is hoping to start nurse clinics soon and would really appreciate some guidance as to which work best. Thanks in advance