Over the coming weeks we will be exploring differing business models for independent practices and how to support succession planning involving staff members – be they vets, nurses, receptionists or practice managers. Take a look at this article on employee ownership (similar to John Lewis model) as a radical starter:
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Pleased to announce that we will be launching our Pet Health Plans to our first practices in the next couple of weeks! The ONLY provider offering customers health plans and pet insurance in one place. All health plan members will be rewarded with discounts to their pet insurance – and this is just the starting point in our strategy aimed at…[Read more]

Looking forward to a day with the steering committee today. We are meeting with various accountants and management consultants in the heart of London City to explore ‘Alternative Business Models’ including ways to help staff members buy into the practice, staff ownership models (like John Lewis) and alternative succession planning. Should be an…[Read more]

I’m wanting to start a conversation about the companies who have started selling software to vets to enable them to obtain/track consent from veterinary clients to make sure they are still happy to receive reminders etc. GDPR makes it clear that new clients have to proactively opt-in to such services moving forwards. But it is less clear about…[Read more]

As xmas approaches, the season offers a great opportunity to thank your colleagues and team. Yet survey after survey reveal that vets are notoriously bad at doing this. Whether you are a boss or employee in practice, share your thoughts on the best ways to show appreciation and drive motivation. What has worked, what does not?

Another health plan question: do you think that schemes that operate on an annual basis and renew each year are better or worse than those that just keep collecting money on a rolling basis?

Quick health plan related question. Puppy comes in for first vaccination. The owner wants to subscribe to your puppy health plan at £13 per month. Do you: 1) sign them up and allow them to leave after having their 1st vaccine/ wormers etc and having paid nothing OR 2) take a first larger payment in the practice leaving the remaining monthly…[Read more]