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Vetsure Hub posted an update 8 years, 1 month ago
STAR of the MONTH for e-claims goes to Wendy Fox from AlphaPet! The claims team have nominated Wendy because she always submits e-claims correctly and uses the portal very well. Whats more, she is always lovely to work with should an attachment be forgotten.
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Vetsure Hub posted an update 8 years, 1 month ago
Congratulations to Debbie Roberts @ Hilltop Veterinary Centre. This was Debbie’s first e-claim and was submitted and signed by the client in a record 3 minutes!!!!!!!!!
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Vetsure Hub posted an update 8 years, 1 month ago
Hi all,
For everyone that posted a job opportunity ahead of the careers event at BSAVA – thank you!
We will be emailing the leads the list of job opportunities this morning…. watch this space!
Vetsure Hub posted an update 8 years, 1 month ago
A belated congratulations to Tracy Laban @moorgatevetsbtconnect-com for being crowned our e-claims star of the week (last week). The claims team nominated Tracy as she submitted her very first e-claim! Well done from everyone at Vetsure 🙂
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Vetsure Hub posted an update 8 years, 1 month ago
We are attending the careers event at BSAVA this Sunday. Are you recruiting for a job role within your practice? Let us know ASAP and @amynewby will send any potential applicants your way!
Ashley Gray posted an update 8 years, 1 month ago
Had a great meeting today with Matt Jones (head of vet partnerships at Guildford vet school). Love the model of training they have there – far better suited to training/ preparing gp vets of the future. They are keen to place vet students on intramural studies into vetsure practices. Practice leaders get trained on how to coach and receive…[Read more]
Vetsure Hub wrote a new post 8 years, 2 months ago
From February 2018 Buysure for Vets and Buysure Platinum members can benefit from generous rebates of Krka products.
View the full list of rebates here
Krka UK have account managers in all areas to support […]

Vetsure Hub posted an update 8 years, 2 months ago
NEW Clinical CPD training videos are now available on the ‘Training’ tile from our friends at Virbac. Do you find it hard to keep up your CPD points? Are there any particular areas of interest you’d like to see on our training platform?
Vetsure Hub posted an update 8 years, 2 months ago
Calling all Graduate Friendly Practices – please complete this short survey: https://www.surveymonkey.co.uk/r/TR6NQ9M
Not Graduate Friendly? Want to learn more? Contact your Relationship Manager to get involved!
Vetsure Hub posted an update 8 years, 2 months ago
We are pleased to share our Vetsure Animation! Featuring Bentley and Fluffy; our 2017 calendar competition winners.
This is designed to educate your clients about the different types of pet insurance policies.
If you want to share this on your website or on your waiting room screen, this can be found under the ‘resources’ tile, but for now her…[Read more]
Ashley Gray posted an update 8 years, 2 months ago
I’m wanting to start a conversation about the companies who have started selling software to vets to enable them to obtain/track consent from veterinary clients to make sure they are still happy to receive reminders etc. GDPR makes it clear that new clients have to proactively opt-in to such services moving forwards. But it is less clear about…[Read more]
Thanks @paul-walden and @dougalexander. GDPR interpretation varies considerably. I know plenty of practices are applying it to the letter whereas others are taking a more ‘wait and see’ approach. Can I ask anybody who is seeking consent from existing customers about their rationale?
I was told by a solicitor dealing in this area that you do not need explicit consent from any client to send them reminders or even marketing materials provided they are directly related to their animal. There has to be a way for clients to opt-out if they request it, but otherwise consent is implicit for any client, existing or new, if they…[Read more]
Thanks Peter. This one will go on and on and I am sure the ico will feel their way for a while. But I hope that common sense prevails as per the advice you have received.
Common sense? You’re optimistic! By the way, hope I’m forgiven for ‘popcorngate’ at LVS..
Vetsure Hub posted an update 8 years, 2 months ago
This week we have decided to award a second star of the week!
The claims team felt that @juliad from Robson & Prescott deserved special recognition for her perseverance with the e-claims system – well done and thank you Julia!
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Well done Julia and all at Robson and Prescott. I am seeing you all soon so will congratulate you in person soon! @juliad
Vetsure Hub posted an update 8 years, 2 months ago
A huge congratulations to Anne Cole at Clent Hills @hagley who has won our e-claims star of the week!
The claims team have awarded Anne e-claims star of the week as she submitted her first e-claim following their training session with @amynewby last week (despite the heavy…[Read more]
Vetsure Hub posted an update 8 years, 3 months ago
NEWS:
A new initiative for Buying Group Members from 31st March 2018 –Â IDEXX Buildx http://hub.vetsure.com/2018/02/27/idexx-buildx-diagnostic-rebates/
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Vetsure Hub wrote a new post 8 years, 3 months ago
A new initiative for Buying Group Members from 31st March 2018:
As a member of our network, IDEXX are pleased to announce that they are offering you the opportunity to access a diagnostic rewards scheme, which […]

Vetsure Hub posted an update 8 years, 3 months ago
Quick question: Do you hold CPD events? If so, would you be willing to open the invite to the Vetsure Network?
Hi @siobhan-park, we had a chat about this at our meeting. Think we decided on around May 2018 (Would be a tad warmer!!) Obviously will fit around your meetings.
Sarah Kick posted an update 8 years, 3 months ago
Quick question! Do you currently charge an admin fee to process insurance claims? If yes, how much and do you put the same fee on Vetsure claims? A couple of practices I have met with recently are considering introducing a fee and were interested to find out what other practices were doing. Many thanks in advance!
Thanks Tim.
We don’t for processing an insurance claim . We do if it’s a direct claim and charge £18 for this ( direct claim fee waived if vetsure) We only do direct claims for a handful of companies .
Thanks Simon
Thanks Amy.
That’s great, thanks Paul.
Vetsure Hub posted an update 8 years, 3 months ago
@suzi-williams at at Wigmore Vets has won our e-claims star of the week!
Suzi was nominated by the claims team because her e-claim submissions are always thorough, allowing the team to processes them efficiently!!
Congratulations!
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Woohoo! Well Done @suzi-williams & thank you. Have a good weekend.