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Kevin posted a new activity comment 8 years, 4 months ago
I love that idea. Do you have a list of the prizes you used as some inspiration?
Kevin posted a new activity comment 8 years, 5 months ago
We ask them to pay the first month there and then and if they need first and second vacc we charge a one off uplift fee for giving two vaccinations rather than one. We originally had separate plans for puppy’s and kittens but it got too confusing to switch them after a year so we simplified them to one plan for all and this uplift fee.
Kevin posted a new activity comment 8 years, 5 months ago
We do a rolling fee and that seems to work well. We felt that if we renewed each year it would be a prompt for cancellations and become another administration overhead.
Thanks @kevindamoryvets-co-uk
Kevin posted an update 8 years, 5 months ago
We currently operate our own OOH emergency service, but find it increasingly difficult to get vets and nurses that are willing to take on roles because they don’t want to do OOH. Our existing staff are also becoming frustrated with this as well. So we are looking at maybe introducing an OOH bonus for vets and nurses on duty and wanted to see if a…[Read more]
Kevin posted a new activity comment 8 years, 5 months ago
Love that you can just pick up the phone and speak to and friendly, helpful and knowledgeable person! It’s great! 😃
I’ve heard of other practices using similar methodology and like the solution! Thanks Kevin