As a side note, have you met your dedicated claims assessor yet? We’ve allocated you a key contact here at Vetsure to make life just that little bit easier! Please get in touch with us if you don’t know who looks after claims for your practice!

It was a fab idea!

I love that idea. Do you have a list of the prizes you used as some inspiration?

This a fantastic achievement, proud to work with such a great company.

Thanks Doug. I can certainly see the advantage in a rolling scheme – you do have to remember to occasionally put your prices up though!

We do a rolling fee and that seems to work well. We felt that if we renewed each year it would be a prompt for cancellations and become another administration overhead.

Well of course, because we’re brilliant!

Thanks Paul. I can see the logic there but don’t you struggle more to get people signed up at 6 months vs 3 months? Somebody once talked about clients having an Elizabethan collar of receptivity and that collar gets smaller as the puppy/kitten gets older! I always liked that analogy!

We ask them to pay the first month there and then and if they need first and second vacc we charge a one off uplift fee for giving two vaccinations rather than one. We originally had separate plans for puppy’s and kittens but it got too confusing to switch them after a year so we simplified them to one plan for all and this uplift fee.

Cheesy but true, I love that I can email a query over and it is dealt with straight away ( or as soon as the office is open if I have emailed over the weekend) I think e-claims are great and work well for me, and finally everyone I speak to ( and email) is so cheerful- friendly and helpful- just a pleasure to deal with – this certainly makes you…[Read more]

There are so….. many things that I love about Vetsure which for me sets them apart from other buying groups and insurance companies.
As a platinum practice member and as an AR for Vetsure insurance I have found their transparency and lines of communication to be excellent. Their core values, their ideals of collaboration amongst independent…[Read more]

That’ll be me then! Thanks for entering Colin, great to hear from you. Debi

Ah, didn’t realise we were ‘naming names’ 🙂 – in that case Sarah (Kick) you are amazing – always there to help, Anita – sorry I give you so much grief 🙁 and thank you for being so helpful, Nancy – you were so patient with me when I was taking out my own dogs insurance policy – Vetsure – you have an amazing team – well done

Thank you ever so much for the lovely comments everyone 😊

All the team are amazing, proactive, caring and really believe in their service. Their enthusiasm is infectious and their dedication is palpable and visual. Keep up the great work Team Vetsure!

We are so pleased to have joined Vetsure. Debi is amazing at answering our constant stream of questions!!!

Love that you can just pick up the phone and speak to and friendly, helpful and knowledgeable person! It’s great! 😃

Great to get the notifications on the app icon. The more I’m using / checking my notifications the easier I’m finding the tool to use. It would be great if the notification disappeared once the relevant message or post was opened, I might be doing it wrong but it doesn’t seem to go until I mark the notification as ‘read.’ Thanks

I am reading this…loud & clear! Only problem I had was at H.O when it wouldn’t upload my comment.

I’m getting notifications on the app too and have to mark as read to remove them but loving the app, really easy to use – even for someone like me who hates technology!! 😀😀

Have you had any problems since? You should only get notifications:
1. each time a brand new post is made,
2. when somebody comments on a conversation you have started or
3. if you have chosen to ‘follow’ a conversation that you are particularly interested in.

Thanks Doug! Screenshot received thank you Keith.

FAB 🙂