Who routinely does follow up phone calls post op to clients to check how the patient is? Interesting post on FB from my dog walker – this one simple gesture from the practice led to her writing a glowing report about them. I wonder how many of her dog walking clients will switch vets due to this post! The small things do matter 😄

‘In 20 years I have never ever had a follow up call to see how my fur babies were after any treatment. I changed vets on Thursday and yesterday Hedley had to have a nail removed and today I got a call to check how he was. I am now kicking myself that I didn’t go to natterjacks years ago, so if your undecided about changing vets OR just need to register at a vets I absolutely cannot recommend Natterjacks enough. His bandage even has a Christmas tree on it !! 😁😁#natterjacks #vetsthatcare’