Ashley Gray posted an update 8 years, 5 months ago
Quick health plan related question. Puppy comes in for first vaccination. The owner wants to subscribe to your puppy health plan at £13 per month. Do you: 1) sign them up and allow them to leave after having their 1st vaccine/ wormers etc and having paid nothing OR 2) take a first larger payment in the practice leaving the remaining monthly payments to be taken over 11 months? It would be good to understand the pros and cons of both approaches.
Thanks Paul. I can see the logic there but don’t you struggle more to get people signed up at 6 months vs 3 months? Somebody once talked about clients having an Elizabethan collar of receptivity and that collar gets smaller as the puppy/kitten gets older! I always liked that analogy!
We ask them to pay the first month there and then and if they need first and second vacc we charge a one off uplift fee for giving two vaccinations rather than one. We originally had separate plans for puppy’s and kittens but it got too confusing to switch them after a year so we simplified them to one plan for all and this uplift fee.
I’ve heard of other practices using similar methodology and like the solution! Thanks Kevin